*READ FIRST* Vodacom Problems: Slow Throughput, Trying to Connect, DNS, High Latency

http://mybroadband.co.za/vb/showthread.php/192776-*READ-FIRST*-Vodacom-Problems-Slow-

@vodacomData - we live in vredehoek cape town, and despite having "excellent signal" as declared by your website and an HSUPA modem, we have very poor signal and internet accesibility. I have seen similar complaints on other forums and you have suggested sending a private message to assist. we have complained at many stores and called 082 155 without any help. please could you assist!!!
 
Vodacom Tower Down - What to do?

I hope there is someone on this forum that can help me.

I live in the Luneberg area in northern KZN. Our Vodacom tower (Luneberg tower) is completely down on a regular basis. You cannot make or receive any phone calls. I know it is the tower because everybody in the area with a Vodacom cellphone losses connection. Only MTN works. We have tried reporting it to Vodacom with no feedback. Right now it is down again since 10:00 am this morning already. We reporting it to Vodacom (ref: S3L0F2000A7UH) with no feedback. Everybody in the area uses Vodacom to communicate because Telkom does not work at all. The biggest problem is not that it is down but rather that it is down consistently. At least once every two weeks. A lot of people have moved over to MTN because of this reason.

Please advise as to who we should contact to get some reaction and feedback on what the problem is.
 
@vodacomData, also living in Vredehoek in CT and have been experiencing the same bad internet connection over the last 2 weeks.
 
Getting ridiculously slow (no) speeds in PTA area and Centurion...sometimes can't even open the Vodacom website. I'm getting fair/good HSDPA signal, yet no throughput. Can't even run a speedtest since I can't connect to speedtest.net. What's going on Vodacom? Having network problems?
 
@hannodewind: I am in Clubview AH and had UNBELIEVABLE k8k last year early December - similar to yours - seemed to sort itself by Xmas tho and has been pretty good ever since (just as well, bought their 20+20 R499 special and would NOT have been happy if that was unusable!).

Dunno I think I am going to go for the new 8ta "PrePaid" special anyway...

Here: http://mybroadband.co.za/news/broadband/41055-8ta-60gb60gb-promo-all-the-details.html
 
Battling with Vodacom 3G in Northdene Durban

I am really battling with my 3G in Northdene Durban. I normally pick 3G only on Bearer. I have to constantly change the Bearer as I get a message at the Bottom Local only when I cant connect. I then have to change between 3G Preferred, 3G Only, GPRS Preferred and GPRS Only. In the process I waste a lot of time and cant do my work. Does anybody in the area have the same problem. It almost look like someone switched the network off. I experience most problems between 12h00 and 14h00 and after 7pm. Everytime I phone Vodacom I get a different reply as to what the setting must be.
 
Mr Big T said:
I am really battling with my 3G in Northdene Durban. I normally pick 3G only on Bearer. I have to constantly change the Bearer as I get a message at the Bottom Local only when I cant connect. I then have to change between 3G Preferred, 3G Only, GPRS Preferred and GPRS Only. In the process I waste a lot of time and cant do my work. Does anybody in the area have the same problem. It almost look like someone switched the network off. I experience most problems between 12h00 and 14h00 and after 7pm. Everytime I phone Vodacom I get a different reply as to what the setting must be.
Click to expand...


hAVE same problem everyday at 6pm in Madadeni newcastle.
 
Suddenly lag at exactly 6pm everyday excluding weekends.

I am getting sudden lag spikes every weekday at 6pm and it just does not resolve till the next morning. The day is awesomeness with good speeds and no lag in games.

Using new E367 modem that works like a bomb in different area and with other networks. Problem is In Madadeni newcastle.

I connect using MDMA using 3G preferred or only.
 
Hi, experiencing extreme difficulty in connecting to and opening websites in the Sunninghill area. Not even able to perform a full speedtest. Managed to get the ping result which was 2236ms. Having problems using different Vodacom simcards in various devices including a Blackberry, iPad2 and a USB speedstick connected to a 3G Wifi router. When using a Cell C sim in the speedstick I get lightning fast internet with no problems. Can't even open the vodacom website, it usually takes a couple of tries for anything to happen and even then it takes a while to load properly. I have about 6Gb of data remaining on my bundle which expires at the end of January that I can't use at the moment.:

Cell C Speedtest:
1718588519.png


Managed a Vodacom Speedtest also:
1718610012.png
 
Last edited:
I'm still having problems with my Vodacom connection...if this keeps up I'm Vodacom is gonna forfeit my data which I did not use, because I cannot. What a load of BS.

I made a call to customer care, was instructed to update software, which I did although I did not believe that is the problem. Have tried the modem on several different PCs. I believe it is a network problem, yet they tell me they are not experiencing any problems....packets are being sent from the modem to the server, but I am receiving nothing, the server is not responding. I have very good signal, connected with HSDPA, so the connection is fine. So I conclude the servers are either overloaded or malfunctioning, can someone please explain? Seriously considering going to a vodashop, giving them a piece of my mind and cancelling the contract.
 
Spoke too soon: Clubview AH Centurion last night - 3 Bar signal but NO web Browsing, Skype, "***kol". Only thing that would work was P2P cruising along at 160Kb/s download.... WTF Vodacom? :mad: End Feb when my 40 Gig promo is up (let's hope I can still get to use it all, still have more than half left!) 8ta and their 120Gb promo will take over and I will just carry the R149 "premium" on my laptop contract...
 
2012/01/26 - 15:00 No signal - Centurion area

Anyone else having problems getting signal on Vodacom? Around 15:00 my phone started searching for signal every couple minutes. Now - no service.
 
I had problems on my Blackberry yesterday afternoon. Signal would disappear completely every couple of minutes and then come back.
 
hannodewind said:
Getting ridiculously slow (no) speeds in PTA area and Centurion...sometimes can't even open the Vodacom website. I'm getting fair/good HSDPA signal, yet no throughput. Can't even run a speedtest since I can't connect to speedtest.net. What's going on Vodacom? Having network problems?
Click to expand...

Still having the same problem. Have logged 3 calls to customer service in last couple of days. Apparently there are no problems with the network in PTA. I am telling you now, there is a problem. Your servers are not responding. Thats the problem. I've got good signal and have HSDPA connection. Have tried with my modem as well as my phone, same problem. It's ridiculous, can someone please shed some light on this? If this is their "there is no problem" then there also will be no problem when I stop paying the contract. No service, no money.
 
Still getting it on my iPhone and my GFs blackberry. If I switch off 3G on her blackberry, all is fine! Switch it on, "SEARCHING". On my iphone, I turn off data and my signal is fine too.

Vodascum is holding out on us.
 
unskinnybob said:
Still getting it on my iPhone and my GFs blackberry. If I switch off 3G on her blackberry, all is fine! Switch it on, "SEARCHING". On my iphone, I turn off data and my signal is fine too.

Vodascum is holding out on us.
Click to expand...

I had the same issue as well again this morning. Signal would all of a sudden just disappear completely and then come back again after a few seconds.
 
Huge Problem in Kempton Park
1) Location:Esther Park, Kempton Park
2) Time of issue: all afternoon, 31 Jan 2012
3) Device:Huawei E156G
4) Contract Type (pre-paid, contract, hybrid):Prepaid
5) Existing reference numbers from 155:?
6) speed.vodacom.co.za results (if possible):?

The signal keeps dropping and resetting the modem. Very frustrating, trying to download and each time it drops the siganl the download drops, have to start again and again and again and again.

Please sort this out ASAP.
 
Magaliesburg-Vodacom issue

Please can someone check the Seekoeihoek tower in Magaliesburg. For the last couple of days there has been an issue, you have to physically disconnect the modem and reconnect if you leave the connection standing idle. Its only been happening since around Monday or so, before I could leave my connection all day and it would be able to send/receive. Signal strength is fine and this occurs anytime of day. Thanks.
 
unwind said:
Please can someone check the Seekoeihoek tower in Magaliesburg. For the last couple of days there has been an issue, you have to physically disconnect the modem and reconnect if you leave the connection standing idle. Its only been happening since around Monday or so, before I could leave my connection all day and it would be able to send/receive. Signal strength is fine and this occurs anytime of day. Thanks.
Click to expand...

Hi , i have checked and there are performance issues reported.You can however send me the details and i will escalate it for you.
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X