*READ FIRST* Vodacom Problems: Slow Throughput, Trying to Connect, DNS, High Latency

[Wolfling]

Cannot connect or very poor connection on 3G from Rosebank, JHB. GPRS works fine from Rosebank and 3G also fine from Rivonia. Since 6pm 3 March 2010.

1) Location: Rosebank JHB
2) Time of issue: 6pm 3 March 2010 to current
3) Device: Huwai E220
4) Contract Type (pre-paid, contract, hybrid): Pre-Paid
5) Existing reference numbers from 155:
6) speed.vodacom.co.za results (if possible): not possible.

This problem is once again rearing its head. Ive had low signal quality (currently very poor) since Friday 12 March. I have not recently used the connection outside Rosebank, but I will test it tonight.

 

[UtianG]

I'm still experiencing frequent disconnects. This started about 2 weeks ago already.

1) Location: Parow East as well as Brackenfell (Protea Heights)
2) Time of issue: since i logged in this morning at 8:30am
3) Device: Novatel MC950D
4) Contract Type (pre-paid, contract, hybrid): Pre-paid Data Bundle
5) Existing reference numbers from 155: None
6) speed.vodacom.co.za results (if possible): Not needed since i'm having problems with frequent disconnects and not speed issues. When I am connected, the speeds are fine

 

[dts]

1) Location: Northworld, between Malibongwe and Boskruin
2) Time of issue: Friday 12th March to Now
3) Device: Huawei K3715
4) Contract Type (pre-paid, contract, hybrid):Contract
5) Existing reference numbers from 155: None
6) speed.vodacom.co.za results (if possible): Connecting but cant dl, no incoming traffic

 

[VodacomData]

I still haven't received PMs from you guys with the affected numbers , why havent you guys contacted 155 as well to get a reference number so we can have an audit trail.

Regards
VodacomData

 

[UtianG]

Hi VD

My connections has been fine since my last post.
I will be monitoring it and PM you when it starts acting up again as well as logging call with 155.

Cheers

 

[0714307618]

I still haven't received PMs from you guys with the affected numbers , why havent you guys contacted 155 as well to get a reference number so we can have an audit trail.

Regards
VodacomData

As I said in my previous post, I have reported the problem, however I have not received a reference number.

 

[MGF]

I am also having disconnect and no through-put problems. Speed not the issue here, just the disconnect and idle which kills my VPN to London.
Problem started +- 10 Days ago
Pre Paid Contract
Problem on both internet and unrestricted APN's
Location Cape Town Claremont
Very Good Signal Strength
Dell Laptop + Internal 5520 Modem
Have logged two 155 calls - have a callout voucher - so technician coming tomorrow - not sure why as I'm sure its the tower.
Hoping it gets resolved and not just given the re-install OS and then see line.

 

[VodacomData]

I still haven't received PMs from you guys with the affected numbers , why havent you guys contacted 155 as well to get a reference number so we can have an audit trail.

Regards
VodacomData

I am also having disconnect and no through-put problems. Speed not the issue here, just the disconnect and idle which kills my VPN to London.
Problem started +- 10 Days ago
Pre Paid Contract
Problem on both internet and unrestricted APN's
Location Cape Town Claremont
Very Good Signal Strength
Dell Laptop + Internal 5520 Modem
Have logged two 155 calls - have a callout voucher - so technician coming tomorrow - not sure why as I'm sure its the tower.
Hoping it gets resolved and not just given the re-install OS and then see line.

..

 

[[OUPA]MrNutz]

ek moet vodacom bedank vir hulle PATETIESE diens in Sasolburg - dis ongelooflik Terleurstellend at BEST.... hanteer ons erger as telkom en verwag ons moet 100% monthly rent betaal in good faith maar julle kan nie eers julle verbruikers tevrede hou nie met 'n basic stable service nie...

moenie net my tickets summier toemaak en dink "it has been resolved nie"

stuur vir my iemand uit wat toets en sê meneer jou toerusting is moeg of daar is teveel bome en en en..

maar nee...typical SA-LAZY-standaarde...

 

[ginggs]

Strange problem over the weekend. 3G connects even goes to HSDPA with excellent signal strengh but there is no download. Upload traffic flows fine but no incoming. Anyone else had similar issues or know if I'm screwing up?

Same thing happened to me last night; I could connect, but no traffic.

 

[Antonf]

Same thing happened to me last night; I could connect, but no traffic.

Since about 12 yesterday in Nelspruit too. Thank God for a friends with ADSL. we had to do the pigeon thing... get in the car with a flash drive to ensure clients get what they want, and pay for...

 

[black-fly]

vodacom must fix their s*&t

Hi am wanting to find out who i can complain to about my 3g tower here. I changed from mtn 3g to vodacom as i thought is was better. It was until recently my tower or (3g section of it) is always down for 5 days at time. Then it randomly comes back, on and off. Now i got 3g bt my connection is not switching over to hsdpa. Its been like this for 2 days now. Gaming is so unpleasant, as i lag and get randomly dc'd from games when this tower decides to go offline. Even during peek times.

Any info will b much appreciated

 

[morkhans]

Call 155 (free from a Vodacom SIM) and log a fault, then post your details as per the first post in this thread.

 

[UtianG]

So does anybody know why the data network (3G, GPRS and EDGE) was down for hours last night? between 7pm - 10pm??
I phoned 155 but the recorded messages said that they are aware of the problems and are looking into it. So I didn't bother to wait for a reference number.

3 hours downtime?? that's unacceptable.

This was in the Brackenfell area in Cape Town. Not sure if other areas were also affected.

Clearly Vodacom is really trying their best to lose clients ...

 

[Iam3G]

Same thing here UtianG. Could connect, but no traffic from 7-ish to about 10pm.

 

[morkhans]

Yup no connectivity for me either last night.

 

[nuyork]

Same thing here in Gauteng. From 7pm onwards, could connect, but no through-put. Even past midnight, still nothing. Was connecting to GPRS the whole night.

I wonder what the frak was going? VodacomData, do you know?

 

[crazy_cat]

Same issues here in Lenasia - Its been krap the whole week

 

[nuyork]

Well since yesterday morning, things were back to normal and I could connect on 3G and view sites. So they must have fixed it during the night.

 

[UtianG]

Don't you just love it when they don't let us know what the problem was .... there view is .... It's fixed, so shut up and go surf/download .