*READ FIRST* Vodacom Problems: Slow Throughput, Trying to Connect, DNS, High Latency

Struggled to connect this morning. Throughput is very erratic. Speeds are all over the place. It doesn't seem like "the network is stabilising" at all. On Wednesday it will have been TWO WEEKS of really crappy service from VC!

VD, what's the latest?
 
The problem last week was due to a cable break where contractors accidentally cut through a cable. This was done on Tuesday 13th and was repaired late the evening. There were many subsequent issues related to that which carried on for the week.Some clients were having problems logging on to their networks via VPN connections as well , this was also resolved on Friday.
 
vodacom 3g hsupa: horrible international latency in city bowl (cape town) ?

is anyone else experiencing really bad international latency with their vodacom 3g today? im pinging 550ms+ to sites i usually get 330-350 on. really frustrating.
 
Problem still persist with slow Broadband

Hi all
It seems there is still problem with network bandwidth.:mad:
You barely can browse this was reported end of last week.
The weekend it seems to be ok.
Currently is poor; what is curently happening with Vodacom broadband.
This is not fun.
I get my signal from Dersley ; Springs.
Can someone please look into it?
I already phoned the call centre 082 155 they are not very helpful.
They don’t know the difference between the South or East Rand.
Using my B970 Router.
Regards
 
Last edited:
VodacomData said:
The problem last week was due to a cable break where contractors accidentally cut through a cable. This was done on Tuesday 13th and was repaired late the evening. There were many subsequent issues related to that which carried on for the week.Some clients were having problems logging on to their networks via VPN connections as well , this was also resolved on Friday.
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Thanks, Morné, but where does it leave the rest of us? :confused:

Throughput has been terrible today, to say the least! I have had to disconnect and reconnect numerous times! :(
 
VodacomData said:
The problem last week was due to a cable break where contractors accidentally cut through a cable. This was done on Tuesday 13th and was repaired late the evening. There were many subsequent issues related to that which carried on for the week.Some clients were having problems logging on to their networks via VPN connections as well , this was also resolved on Friday.
Click to expand...

Some problems may well have been resolved but the SLOW connections certainly haven't. MDMA shows I am connected HSDPA using a K3520 modem but the speed test at speed.vodacom.co.za gives me 0.12Mbps download and 0.26Mbps upload.
 
MervynB said:
Some problems may well have been resolved but the SLOW connections certainly haven't. MDMA shows I am connected HSDPA using a K3520 modem but the speed test at speed.vodacom.co.za gives me 0.12Mbps download and 0.26Mbps upload.
Click to expand...

Can you kindly Pm me your number so i can check for you?
 
Tried last night.. and the issues still remain in Lenasia. Similar to MervynB - MDMA shows that Im connected HSDPA but when using VMC 3G is reported as been used (K3520-Z). I was not able to get a speed test - everything just times out all the time. But a speed test over the weekend gave me 0.18Mbps download and 0.12Mbps upload
 
hi vodacomdata,

i have a problem with my 3g.I am in auckland park near the sabc towers.Every morning like clockwork i lose 3g and i can only use gprs/edge only until after 6pm.Even on weekends i lose 3g there and there and it doesnt just last for a couple of minutes but for hours on end.I get full 3g signal but no data goes through at all until after 6pm weekdays.I am using a samsung i600 as my modem with the normal internet apn.
 
spikry said:
hi vodacomdata,

i have a problem with my 3g.I am in auckland park near the sabc towers.Every morning like clockwork i lose 3g and i can only use gprs/edge only until after 6pm.Even on weekends i lose 3g there and there and it doesnt just last for a couple of minutes but for hours on end.I get full 3g signal but no data goes through at all until after 6pm weekdays.I am using a samsung i600 as my modem with the normal internet apn.
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Hi Spikry , as you well know by now there are a few problems on the network , but if you kindly pm me your number i can escalate it for you.

I don't just want to assume that your problem is related to the existing issues.
 
Thanks for the interest. I'm rather new at this so how do I send you a PM? (I take it this is a Personal Message.)
 
MervynB said:
Thanks for the interest. I'm rather new at this so how do I send you a PM? (I take it this is a Personal Message.)
Click to expand...

Duh! When all else fails, read the instructions. There's a menu item clearly marked "Private Messages". Not only slow throughput but slow operator!
 
Don't worry you'll become a pro soon enough. i have received the info.

Thanks:)
 
VodacomData said:
Don't worry you'll become a pro soon enough. i have received the info.

Thanks:)
Click to expand...

I've still a lot to learn. I've been trying to post a follow up here since early this morning but the forum keeps on rejecting my offerings despite the fact that I AM logged on and the page shows I have the necessary permissions.

At 06:45 I saw a download speed of 3.75Mbps and I thought all the problems had been resolved. Now at 09:30 the speed is down to 0.52Mbps which is certainly not acceptable for a so called broadband connection that purports to offer 7.2Mbps. Back in the day when all that was on offer was 1.8Mbps at least I used to see over 1.2Mbps regularly.
 
We're now into 3 weeks of disconnect problems out this side, today by far the worst day ever. Have been told a fix is being inplemented for our area but will see if it resolves the problem when done. Eish ... all these problems and the world cup is just 50 days away, hope we do not disappoint travellers to our continent.
 
Just thought I'd add that today so much garbage is being spewed out from the network that it first started locking up windows dial up networking and the modem causing me to have to reboot the pc all day but has now progressed into locking up windows networking altogether in the last 2 hours.
 
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